The benefits of using predictive dialer solutions are the ability to reach more people at a lower cost per person contacted. The drawbacks of using a predictive dialer include the inability to determine if the call was answered by an agent or a voicemail message. Also, a predictive dialer cannot handle complex conversations such as ordering or any other type of transaction which requires a live person.
Uses prediction algorithms to determine both who will answer and what they will say when they do answer. In addition to these two basic functions, predictive dialers may perform a third function that is similar to the auto dialer’s fourth function of leaving a message if there is no answer. Some predictive dialers have an option for the called party to press a button to get an instant message instead of a phone call.
Predictive dialing is based on the premise that most people are eager to speak with someone immediately instead of waiting on hold or leaving a voicemail message. So, if a person answers after the first ring and hears “Please wait while I check to see if anyone is available to take your call,” predictive dialers will adjust their calling process to try to reach an agent faster.
In brief, the more information predictive dialers have about a person and the more they know about how a person typically answers the phone, the more accurately they can predict whether the person will be available to take the call. An important component of predictive dialers is the dialing plan. In order to make accurate predictions, dialing plans must provide as much information as possible about a person’s behavior.
Some predictive dialers are equipped with a “learning” feature that can make predictions based on the past usage and activity of the phone numbers to which calls are being made. The following are some of the most common types of predictive dialing systems: Predictive Dialer – This is a dialer that makes an initial call to a telephone number and then automatically dials back any number of times if there is no answer or a busy signal, or if the person who is called does not answer within a specified time period.
Thus, it is important to understand how a predictive dialer collects information from which to form its dialing plans. What kind of information does a predictive dialer collect? Basically, it collects everything it can about how people use the phone. In some cases, predictive dialers record the phone numbers called so they can later analyze the calls that were not successfully completed. Sometimes, if there is sufficient intelligence built into the system, predictive dialers will even prompt the caller for some additional identifying information such as the name and address of the person who will be receiving the call.
However, in most cases, predictive dialers do not have this capability. Therefore, in most cases, what a predictive dialer collects about a person is simply based on what is known about that person’s telephone usage habits. In other words, if you use a cell phone rather than a landline telephone, or if you use a cell phone that is not your primary phone, a predictive dialer will not have the same level of knowledge about you that it would if you used only a landline phone.